Mona

1. Introduction

Mona ("we", "us", or "our") is an AI-powered personal assistant and productivity platform that helps users with chat-based interactions, task organization, communities, ride matching, media creation, and specialized professional tools. This Privacy Policy explains how we collect, use, and protect your information when you use our application at itsmemona.com.

2. Information We Collect

We collect the following types of information:

Account Information: Your name, email address, and authentication details when you register.
Chat & Conversation Data: Messages, files, and media you share with Mona for AI processing.
Memory & Preferences: Saved memories, settings, language preferences, and customization to personalize your experience.
Device & Usage Data: IP address, device type, and interaction logs for security and analytics.
Push Notification Data: Firebase Cloud Messaging tokens to deliver notifications and call alerts.
Location Data: Approximate location when you request or accept a ride within a community.
Community Data: Posts, events, replies, and profile information you share within communities.
Driver Verification Documents: Driver's license, OR/CR, vehicle photos, and contact details submitted for ride board verification.
Media Studio Content: Uploaded photos, videos, and project data you create or generate within the Media Studio.
Professional Work: Documents, templates, and generated content from professional dashboards (legal, accounting, teaching, engineering, etc.).

3. How We Use Your Information

To provide AI-assisted chat, task management, and professional tools.
To store and retrieve conversation history and user memories.
To send notifications, reminders, and proactive suggestions.
To facilitate communities, posts, events, and ride matching.
To verify driver identity and vehicle documents for the ride board.
To generate and process media content within the Media Studio.
To deliver audio/video calls and push notifications to your devices.
To improve our services and ensure platform security.
To comply with legal obligations.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted third-party service providers (such as cloud storage, AI processing, authentication, and push delivery) strictly for operating the application. When you connect external accounts (e.g., WhatsApp, Telegram, Facebook, Instagram, Gmail, Outlook, Microsoft Teams, Google services), data is processed according to those platforms' policies as well.

Community posts, ride requests, and driver verification details are visible to community moderators and administrators as needed for moderation and safety.

5. Data Security

We use industry-standard encryption (TLS in transit) and role-based access controls to protect your data. Row-level security limits access to your personal data to you and authorized administrators. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5a. Sensitive Documents

Driver verification documents (license, OR/CR) are treated as sensitive. Access is limited to you and community administrators. AI document review is advisory and does not store biometric data. Documents may be retained for the duration of your verification status and audit requirements.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can manage your memories, conversation history, media projects, and community content within the app settings. To request full data deletion, contact us through the app.

7. Data Retention

We retain your data for as long as your account is active. Deleted conversations, memories, media projects, and community posts are removed from our active systems. Driver verification documents are retained while your verification status is active and for a reasonable period thereafter for audit purposes. Some data may be retained in backups for a limited period for security and recovery.

8. Children's Privacy

Mona is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the app. Continued use after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at admin@itsmemona.com.